Ernesto sends an email to his co-worker Greta. In it, he intends to indicate his approval about the progression of Greta's project. However, Greta views the email as just an objective summary of the project so far. This phenomenon is called the
A) positivity effect.
B) neutrality effect.
C) negativity effect.
D) emotional effect.
E) pessimism effect.

Question

Quizplus · Accepted Answer

The neutrality effect means that recipients are more likely to perceive messages with an intended positive emotion as neutral. That is, the sender may wish to express enthusiasm about an event, but the receiver decodes the information without "hearing"the enthusiasm.

Ernesto Sends an Email to His Co-Worker Greta