Which of the following is an example of defusing?
A) After receiving an angry email from Harry, Sophia has a meeting with him to clear up their differences.
B) After getting a hostile text, Yuto meditates for 10 minutes.
C) After listening to an insulting phone message, Juanita counts to ten to ease her anger.
D) After reading an angry email from a customer named Karen, Dan imagines the situation from her perspective.
E) After getting an insulting video, Leslie reports the incident to her boss.

Question

Quizplus · Accepted Answer

To defuse the situation when you receive an uncivil email, focus on task-related facts and issues in your reply. Recap your shared objectives and agreements and suggest meeting in person, or via phone or videoconference.

Which of the Following Is an Example of Defusing