Bridge inspector Desmond finds significant damage on a heavily used town bridge. In an oral report to his supervisor, he stresses the urgency of the situation and recommends that the bridge be closed immediately. Which of the following responses shows that Desmond's supervisor is engaged in effective listening?
A) "I'll call the police right away and ask them to help with the bridge closure and diverting traffic."
B) "I'll be sure to bring this situation up in our team meeting at the end of the week."
C) "How are you getting on with that bridge inspection? Found any issues I need to know about?"
D) "A heads-up that my vacation starts on Monday. That bridge repair can wait until I get back and can research costs."
E) "You really seem to be excelling at your job. Keep it up and someday you'll be in my position."

Question

Quizplus · Accepted Answer

Effective listening requires listening with the conscious and explicit goal of understanding what the speaker intends to communicate.

Bridge Inspector Desmond Finds Significant Damage on a Heavily Used