Martina Works in the Human Resources Department of an Airport

Martina works in the human resources department of an airport and reports to Rufus, the airport's overworked general manager. Martina tells Rufus that three baggage handlers have quit-and that all three said they are leaving because whenever they talk to Rufus about an issue, he yawns, checks his email, and promptly forgets what they tell him. Which of the following steps of the HURIER model is the only one Rufus is using?

A) evaluating
B) hearing
C) remembering
D) interpreting
E) understanding