Lou, a waitress, speaks to Mohammed, her manager, about problems she is having with a regular customer's rude and sexist behavior. Which of the following would be the most appropriate way for Mohammed to respond to Lou?
A) "The customer is always right, Lou. We may not always like it, but that's just how it goes."
B) "Did you say something to him to make him angry or upset?
C) "I understand, Lou. I'm sorry. I'll talk to the customer next time he comes in and resolve the issue."
D) "Ha ha! OK, well, thanks for letting me know."
E) "I get so sick of this job sometimes. Nobody understands how hard it is to be in my position."

Question

Quizplus · Accepted Answer

The way we respond indicates to a speaker that we are truly listening. In this situation, the way Mohammed responds to Lou can affect her morale, self-confidence, and motivation to do a good job.

Lou, a Waitress, Speaks to Mohammed, Her Manager, About Problems