Avoid saying you can't do something in a negative message.
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Q4: Negative messages include rejections and refusals.
Q5: Letters don't require subject lines, so you
Q6: A secondary purpose of a negative message
Q7: You should always make the reason for
Q8: If you don't have a good reason
Q10: Even a text message can be subpoenaed
Q11: Sometimes you may be able to imply
Q12: Negative messages limit the reader's freedom.
Q13: Psychological reactance is the notion that people
Q14: Current research suggests buffers don't work, so
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