Current research suggests buffers don't work, so never use one in a negative message.
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Q9: Avoid saying you can't do something in
Q10: Even a text message can be subpoenaed
Q11: Sometimes you may be able to imply
Q12: Negative messages limit the reader's freedom.
Q13: Psychological reactance is the notion that people
Q15: The purpose of a negative message is
Q16: There are always alternatives available, so present
Q17: To create common ground between an upset
Q18: Psychological reactance is more of a problem
Q19: One way to avoid psychological reactance is
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