To create common ground between an upset customer and you, it's OK to point out that you don't agree with the offending company policy either.

Name: To create common ground between an upset customer and you, it's OK to point out that you don't agree with the offending company policy either.
Brand: Quizplus
Rating: 4.9 (37 reviews)

Question

Quizplus · Accepted Answer

Pointing out disagreement with company policy can undermine the company's credibility and does not solve the customer's issue. It's better to empathize and work within the policy to find a solution.

To Create Common Ground Between an Upset Customer and You