Psychological reactance is more of a problem with younger employees than older ones because older employees have the experience to deal with their disappointment maturely.
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Q13: Psychological reactance is the notion that people
Q14: Current research suggests buffers don't work, so
Q15: The purpose of a negative message is
Q16: There are always alternatives available, so present
Q17: To create common ground between an upset
Q19: One way to avoid psychological reactance is
Q20: A good alternative in a negative message
Q21: In a message where you have made
Q22: In negative messages, avoid endings that seem
Q23: No serious negative message should come as
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