There are always alternatives available, so present one in every negative message.
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Q11: Sometimes you may be able to imply
Q12: Negative messages limit the reader's freedom.
Q13: Psychological reactance is the notion that people
Q14: Current research suggests buffers don't work, so
Q15: The purpose of a negative message is
Q17: To create common ground between an upset
Q18: Psychological reactance is more of a problem
Q19: One way to avoid psychological reactance is
Q20: A good alternative in a negative message
Q21: In a message where you have made
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