A good alternative in a negative message allows the reader to react in a way that doesn't hurt you.
Correct Answer:
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Q15: The purpose of a negative message is
Q16: There are always alternatives available, so present
Q17: To create common ground between an upset
Q18: Psychological reactance is more of a problem
Q19: One way to avoid psychological reactance is
Q21: In a message where you have made
Q22: In negative messages, avoid endings that seem
Q23: No serious negative message should come as
Q24: Context is crucial in negative message memos.
Q25: It's OK to put the bad news
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