Is "I am sorry that we are unable to make an exception to our policy"appropriate in a letter to a client?
A) Yes, as long as you have made the decision without input from anyone else.
B) Yes, because it will prevent psychological reactance.
C) No, because you CAN make an exception; you simply choose not to do so.
D) Yes, because you seem sympathetic.
E) All of the above.

Question

Quizplus · Accepted Answer

You cannot make an exception to your policy, so it is not appropriate to say that you are unable to do so.

Is "I Am Sorry That We Are Unable to Make