You-attitude basically means using the word "you"in sentences.
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Q9: In internal memos, always avoid commenting that
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Q13: Being complete is a way to create
Q15: Using you-attitude guarantees your message will work.
Q16: By adding words to increase you-attitude, you
Q17: Unlike internal memos, business letters, such as
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Q19: "We"statements are OK if they include the
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