The most effective reengineering efforts are successful when they recognize that

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Downsizing individuals who are vital to the creation of customer value will ultimately harm the organization's ability to compete. Successful reengineering efforts must prioritize customer needs and focus on long-term gains rather than short-term benefits. It is important to avoid disrupting the organization's ability to create value for its customers during the restructuring process. Labor unions should be treated as partners in the process, and generous severance packages should be offered as a last resort rather than a starting point.

The Most Effective Reengineering Efforts Are Successful When They Recognize