An employee does an excellent job at answering customer's technical questions related to software.However,they are not effective or efficient when it comes to completing paperwork,or working well with their peers.The manager rates this employee as excellent in all performance categories.This is an example of what performance appraisal error?
A)Halo effect
B)Horns effect
C)Recency
D)Severity
E)Central tendency

Question

Quizplus · Accepted Answer

This is an example of the halo effect, where one positive trait (in this case, answering technical questions well) influences the rater's perception of the employee's performance in other areas, despite evidence to the contrary.

An Employee Does an Excellent Job at Answering Customer's Technical