A company that provides service of repairs of refrigerators has noticed that their overall performance has been declining over the past 3 years.They are interested in increasing the performance of the entire team of service personnel,including measurements of time and cost of repair visits.Which of the following is correct?
A)Management should be concerned with measurement of objectives being too objective
B)Management should pull together a team and design a ProMES program.
C)Management should focus on individual performance measurements and not try to measure aggregate performance
D)Management should implement a forced distribution performance appraisal system.
E)Management should understand that performance levels move up and down in cycles and they need to simply wait until the next cycle of increased performance begins.

Question

Quizplus · Accepted Answer

The best option for the company is to pull together a team and design a ProMES (Productivity Measurement and Enhancement System) program. ProMES is a systematic approach to improving productivity that involves setting clear goals, measuring performance, providing feedback, and involving employees in the process. This approach has been shown to improve performance in various settings and can help the company address the declining performance of their service personnel. Option A is incorrect because measuring objectives too objectively is not a concern in this context. Option C is incorrect because focusing only on individual performance measurements may not give a good picture of the overall team performance. Option D is incorrect because implementing a forced distribution performance appraisal system may create unnecessary competition and conflicts among team members. Option E is incorrect because waiting for the next cycle of increased performance may not be an effective strategy and could result in further decline in performance.

A Company That Provides Service of Repairs of Refrigerators Has