As You Enter the Examination Room to Start the Health

As you enter the examination room to start the health history interview, the patient immediately starts yelling at you because he waited 45 minutes in the waiting room. He is angry and upset. You should:

A) Tell the patient to lower his voice and stop yelling.
B) Put your hand on the patient's shoulder and tell him it will never happen again.
C) Not argue with the patient and be empathetic.
D) Tell the patient that you will be right back and go get the health-care provider.