Measures against which the company judges its performance in meeting customer expectations are called
A) development standards
B) performance standards
C) customer service standards
D) organizational standards

Question

Quizplus · Accepted Answer

Customer service standards are the measures against which a company judges its performance in meeting customer expectations. These standards are specifically designed to ensure that the company's customer service efforts are aligned with the needs and expectations of its customers.

Measures Against Which the Company Judges Its Performance in Meeting