_____ is a technique used to improve customer relationship management (CRM) systems by identifying,storing,and disseminating information facts about how to perform tasks.
A) Supply chain management
B) Collaborative filtering
C) Collaborative forecasting
D) Knowledge management

Question

Quizplus · Accepted Answer

Knowledge management involves capturing, organizing, and storing knowledge and expertise within an organization. This information can then be used to improve customer relationship management systems by providing employees with access to a centralized database of information on how to perform tasks and solve problems.

_____ Is a Technique Used to Improve Customer Relationship Management