Which of the following is most likely to result in unfavorable public relations?
A) Congratulating someone for a special achievement
B) Inviting someone to a highly-acclaimed art show and not letting them pay
C) Thanking someone for his or her business
D) Informing a customer that his or her claim is nonallowable

Question

Quizplus · Accepted Answer

Informing a customer that his or her claim is nonallowable can lead to dissatisfaction and potentially unfavorable public relations, as it directly involves denying a request or claim from a customer.

Which of the Following Is Most Likely to Result in Unfavorable