Henry wrote a letter to Warm and Soft Inc., informing them that the comforter he received was the incorrect size. The company replied, stating that it would replace the comforter with the right one in three days. In this scenario, the reply from Warm and Soft Inc. is referred to as a(n):
A) collection letter.
B) sales letter.
C) adjustment letter.
D) claim letter.

Question

Quizplus · Accepted Answer

An adjustment letter is a response from a company to a customer's complaint or claim, addressing and resolving the issue raised by the customer. In this scenario, Warm and Soft Inc.'s reply to Henry, promising to replace the incorrect comforter, is an example of an adjustment letter.

Henry Wrote a Letter to Warm and Soft Inc