A company has not received its payment from a customer even after sending the customer multiple reminders. In the final letter of a five-letter follow-up series to be sent to the customer, the company should:
A) give the customer the benefit of the doubt.
B) state what legal action will be taken if the customer fails to pay.
C) insult and blame the customer.
D) demand that the customer make the payment immediately.

Question

Quizplus · Accepted Answer

In the final letter of a follow-up series for a payment, it is appropriate to state the consequences of non-payment, including any legal action the company plans to take if the customer fails to pay. This communicates the seriousness of the situation to the customer.

A Company Has Not Received Its Payment from a Customer