Logan is a barista at a coffee shop. His manager notices that he has been showing up late for work, getting coffee orders wrong, and being rude to customers. What should his manager do to help Logan improve his work?

Question

Quizplus · Accepted Answer

To improve Logan's work, his manager should provide constructive criticism on his weaknesses and strengths, so Logan knows what to expect and how he is viewed. A trend occurring at some companies is the decrease of negative employee feedback because hard tactics can harm employee confidence. Negative feedback tends to overshadow positive feedback, so employees may get discouraged if performance reviews are phrased too negatively.

Logan Is a Barista at a Coffee Shop