Question 1

Derek is a human resources manager. He is considering applicants for an open position and has narrowed it down to the two strongest applicants. To help him decide which applicant to choose, he calls their references to verify their educational backgrounds and previous work experiences. Derek knows it is important to check the applicants' references because research has shown that those who are willing to exaggerate or lie on their resumes are more likely to

Accepted Answer

Background checking is important because applicants may misrepresent themselves on their applications or résumés. Research has shown that those who are willing to exaggerate or lie on their résumés are more likely to engage in unethical behaviors.

Question 2

Oscar owns an auto repair shop, which he has run for 40 years. Although he has hired some younger mechanics, he prefers hiring older mechanics because he finds that they

Accepted Answer

Some of the benefits of hiring older workers include the fact that they are more dedicated, punctual, honest, and detail-oriented; are good listeners; take pride in their work; exhibit good organizational skills; are efficient and confident; are mature; can be seen as role models; have good communication skills; and offer an opportunity for reduced labor costs because of already having insurance plans.

Question 3

Martina arrives for her first day at a new job. The hiring manager, Francisco, takes her on a tour of the building, introducing her to her new co-workers and showing her where the kitchen, meeting rooms, and her cubicle are located. After the tour, Francisco leaves Martina in her cubicle with the company's employee handbook, so she can read about the organization's policies and benefits. All these activities are part of

Accepted Answer

Orientation familiarizes the newly hired employees with fellow workers, company procedures, and the physical properties of the company. It generally includes a tour of the building; introductions to supervisors, co-workers, and subordinates; and the distribution of organizational manuals describing the organization's policy on vacations, absenteeism, lunch breaks, company benefits, and so on.

Question 4

Cakes and More, a popular bakery, allows its new employees to learn the processes for making its bakery goods by actually working on customer orders. The training process at Cakes and More best exemplifies

Accepted Answer

The training process at Cakes and More best exemplifies on-the-job training. On-the-job training allows workers to learn by actually performing the tasks of the job.

Question 5

Health Beat, a chain of healthcare providers, sends its employees who are interested in learning about hospital management to some of the leading institutes in the nation where they attend lectures and conferences. The training process at Health Beat best exemplifies

Accepted Answer

The training process at Health Beat best exemplifies classroom training. Classroom training teaches employees with lectures, conferences, videos, case studies, and web-based training.

Question 6

Even though Dr. Smith has hired a qualified, educated dental assistant, he still must make sure she knows how to do the specific job tasks he requires and how to operate the dental equipment correctly. This process would take place during

Accepted Answer

Although recruiting and selection are designed to find employees who have the knowledge, skills, and abilities the company needs, new employees still must undergo training to learn how to do their specific job tasks.

Question 7

Seaside Sporting Goods Store has recently hired several new employees who have the knowledge, skills, and abilities the company needs. Why is it still important that these new employees undergo training?

Accepted Answer

Although recruiting and selection are designed to find employees who have the knowledge, skills, and abilities the company needs, new employees still must undergo training to learn how to do their specific job tasks.

Question 8

Luis has worked at Mel's auto shop for five years. He has been asked by Mel to train, support, and guide Tim-a new employee. In this way, Luis will be taking on the role of a(n)

Accepted Answer

This is an example of mentoring, which occurs when a company asks a more experienced individual in the organization to support, train, and guide a new employee in his or her professional development. Mentoring provides employees with more of a one-on-one interaction with somebody in the organization that not only teaches them but also acts as their supporter as they progress in their jobs.

Question 9

Raphael has recently started working at an investment banking firm. To get him up and running quickly, the firm pairs him with an experienced investment banker to offer him support, training, and guidance as he learns the tasks of his new job. This is an example of

Accepted Answer

This is an example of mentoring, which occurs when a company asks a more experienced individual in the organization to support, train, and guide a new employee in his or her professional development. Mentoring provides employees with more of a one-on-one interaction with somebody in the organization that not only teaches them but also acts as their supporter as they progress in their jobs.

Question 10

A mentor can be described as

Accepted Answer

Mentoring is when a company provides a one-on-one interaction between an experienced individual and a new employee to offer support, training, and guidance in the employee's professional development.

Question 11

What increasingly popular method of providing training and development may include the use of role-plays and simulations?

Accepted Answer

Development is training that augments the skills and knowledge of managers and professionals. Training and development are used to improve the skills of employees in their present positions and to prepare them for increased responsibility and job promotions. Companies are engaging in more experiential and involvement-oriented training exercises for employees. Use of role-plays, simulations, and online training methods are becoming increasingly popular in employee training.

Question 12

Jamie is an employee at a research lab. In an effort to improve his managerial skills and prepare him for a promotion, his company sends him on a series of experiential management training exercises at the company's expense. By helping him increase his knowledge, Jamie's company is focusing on

Accepted Answer

By helping him increase his knowledge, Jamie's company is focusing on development. Development is training that augments the skills and knowledge of managers and professionals. Training and development are also used to improve the skills of employees in their present positions and prepare them for increased responsibility and job promotions.

Question 13

A performance appraisal that is not tied to any quantifiable measure is considered to be

Accepted Answer

Performance appraisals may be objective or subjective. An objective assessment is quantifiable. For example, a Westinghouse employee might be judged by how many circuit boards he typically produces in one day or by how many of his boards have defects. When jobs do not lend themselves to objective appraisal, the manager must relate the employee's performance to some other standard.

Question 14

The use of which type of assessment criteria has triggered lawsuits by employees?

Accepted Answer

Although used by many large companies, ranking systems are unpopular with many employees. Qualitative criteria, such as teamwork and communication skills, used to evaluate employees are generally hard to gauge. Such grading systems have triggered employee lawsuits that allege discrimination in grade/ranking assignments.

Question 15

Which scenario is an example of an objective assessment of employee performance?

Accepted Answer

An objective assessment is quantifiable. As a result, Blake being judged by the number of cars he has sold is an example of an objective assessment of employee performance.

Question 16

Logan is a barista at a coffee shop. His manager notices that he has been showing up late for work, getting coffee orders wrong, and being rude to customers. What should his manager do to help Logan improve his work?

Accepted Answer

To improve Logan's work, his manager should provide constructive criticism on his weaknesses and strengths, so Logan knows what to expect and how he is viewed. A trend occurring at some companies is the decrease of negative employee feedback because hard tactics can harm employee confidence. Negative feedback tends to overshadow positive feedback, so employees may get discouraged if performance reviews are phrased too negatively.

Question 17

What is a side effect of employee turnover due to employees quitting or being fired?

Accepted Answer

Turnover, which occurs when employees quit or are fired and must be replaced by new employees, results in lost productivity from the vacancy, costs to recruit replacement employees, management time devoted to interviewing, training, and socialization expenses for new employees.

Question 18

When an employee moves to a new job that involves more responsibility and an increase in compensation, this transition would typically be considered a(n)

Accepted Answer

A promotion involves advancement to a higher-level job with increased authority, responsibility, and pay.

Question 19

Angelo was recently moved to a new position in his company that involved learning new skills and undertaking work assignments. However, he received no salary raise. Angelo's change in position can best be described as a(n)

Accepted Answer

Angelo's change in position can best be described as a transfer. A transfer is a move to another job within the company at essentially the same level and wage. Transfers allow workers to obtain new skills or to find a new position within an organization when their old position has been eliminated because of automation or downsizing.

Question 20

Samantha was terminated from her job because she was repeatedly late to work. She impacts her company's turnover rates through

Accepted Answer

Samantha impacts her company's turnover rates through separation. Separations occur when employees resign, retire, are terminated, or are laid off. Employees may be terminated, or fired, for poor performance, violation of work rules, absenteeism, and so on.

Quiz 10: Managing Human Resources