Soumya manages a small diner. She notices some of her employees stealing fries and other food off patron's plates before bringing the food out to the tables. When she sees employees doing this, she punishes them by taking a portion of their tips and distributing that money to the employees who don't steal food from plates. What is an undesirable long-term side effect that may result from such punishments?

Question

Quizplus · Accepted Answer

Skinner found that behavior that is rewarded will tend to be repeated, while behavior that is punished will tend to be eliminated. However, punishing unacceptable behavior may provide quick results but may lead to undesirable long-term side effects, such as employee dissatisfaction and increased turnover.

Soumya Manages a Small Diner