Catherine is the operations manager of a new day spa in an upscale urban neighborhood. Customers in this neighborhood expect high quality services and products, and Catherine is struggling to use the spa's resources efficiently and effectively to provide the level of quality the customers demand. What will most likely happen if Catherine can't find a way to meet customers' demands for quality?
A) The spa will be forced to move to a less demanding neighborhood.
B) The spa will be taken over by competitors in the area.
C) The spa will stay in business, and customers will adapt to its services and products.
D) The spa will be converted into a different type of business that can succeed in this area.
E) The spa will go out of business.

Question

Quizplus · Accepted Answer

Quality and productivity have become fundamental aspects of operations management because a company that cannot make products of the quality desired by consumers, using resources efficiently and effectively, will not be able to remain in business.

Catherine Is the Operations Manager of a New Day Spa