Krista is an operations manager at a hotel. Her hotel has a standard of 80 percent of rooms being ready when guests arrive to check-in. However, she recently collected feedback to check on the hotel's efficiency and found that only 70 percent were ready on time. What might Krista do to resolve this 10 percent negative deviation?
A) make adjustments to the cleaning schedule to ensure that rooms will be available by check-in time
B) make the check-in time later to match when rooms are ready
C) add a disclaimer that all check-in times are approximate and subject to change
D) move the check-out time later to satisfy guests who can't get into their rooms when expected
E) offer a complimentary meal to guests who can't get into their rooms when expected

Question

Quizplus · Accepted Answer

To resolve this 10 percent negative deviation, Krista might take some sort of corrective action, such as adjusting the cleaning schedule to ensure that rooms will be available by check-in time.

Krista Is an Operations Manager at a Hotel