Companies, such as the L. L. Bean mail-order firm, use __________ channels to send messages to employees regarding rules and procedures, etc.
A) informal
B) downward
C) horizontal
D) upward

Question

Quizplus · Accepted Answer

Downward communication channels are used by companies to send messages from higher levels of the organizational hierarchy to lower levels, such as from management to employees, regarding rules, procedures, and other directives.

Companies, Such as the L