Question 1

Kristen Fillorama, contract supply manager at Lyondell Chemical, organized a group of quality control managers in the chemical industry that meets four times per year in Dallas, Texas to discuss new technology. What type of communication is Fillorama trying to nurture?

Accepted Answer

Fillorama is organizing a group of managers from different companies, which indicates she is fostering external networking to discuss industry-related topics.

Question 2

Over 72 million people use social networks where people share one category. Such networks include:

Accepted Answer

YouTube, Wikipedia, and Flickr all represent platforms where users can share content focused on specific categories or interests, making them social networks utilized by millions. YouTube is for video sharing, Wikipedia for collaborative encyclopedia entries, and Flickr for photo sharing.

Question 3

One of the first real-world demonstrations of the power of social networks was a political protest on _______________.

Accepted Answer

The answer of One of the first real-world demonstrations of...

Question 4

__________ is the receiver's response to the sender's message.

Accepted Answer

Feedback is the process where the receiver responds to the sender's message, indicating whether the message has been understood, misunderstood, or needs clarification. It is a crucial component of effective communication.

Question 5

Anita Milsaps recently completed a survey that tested her openness to feedback. In her responses, she strongly agreed that she has a well-developed set of personal standards and she feels very much in charge of what happens to her, good and bad. Milsaps' scores on these questions are indicators of which of the following characteristics?

Accepted Answer

Anita's strong sense of personal standards and feeling in charge of her outcomes suggest a high level of self-efficacy and personal responsibility, traits associated with being receptive to feedback. These characteristics typically correlate with a positive response to receiving feedback, as they indicate a proactive and open mindset.

Question 6

The Self-Management Competency feature "Are you open to feedback" allows an individual to assess their openness to receiving feedback based on rating the following statement:

Accepted Answer

The answer of The Self-Management Competency feature "Are you open...

Question 7

Certain guidelines to encourage effective feedback have been developed by such companies as Ricoh, Embassy Suites, and Wachovia. According to these guidelines, effective feedback should be all of the following except __________.

Accepted Answer

Effective feedback should be specific rather than general to be most useful, making option C the exception to the guidelines for effective feedback.

Question 8

The Self-Management Competency feature "Are you Open to Feedback?" measures what concepts?

Accepted Answer

The answer of The Self-Management Competency feature "Are you Open...

Question 9

__________ is the process of screening out information that a person wants to avoid.

Accepted Answer

Selective perception is the process by which individuals perceive what they want to in media messages while ignoring opposing viewpoints. It is a type of cognitive bias that allows people to avoid information that contradicts their existing beliefs or preferences.

Question 10

Stephanie Michael recently hired a new employee who was highly recommended by a close friend. During the first several weeks, Michael noticed a number of instances of excellent performance by the new employee, but failed to see a large number of failures. This behavior by Michael would be characterized as __________.

Accepted Answer

Selective perception occurs when an individual focuses on certain aspects of a situation while ignoring others, often influenced by their expectations or biases. In this case, Michael notices the employee's excellent performance but overlooks failures, likely due to the positive recommendation from a friend.

Question 11

When Omar Barzoni meets with his employees, he has a habit of "tuning out" those comments he is not happy with. Barzoni is displaying the problem of __________.

Accepted Answer

Barzoni is displaying selective perception, a cognitive bias that involves filtering information based on one's preferences, biases, or beliefs, leading to ignoring or minimizing information that contradicts one's views or desires.

Question 12

__________ is the process of making assumptions about individuals solely on the basis of their belonging to a certain gender, race, age, or other group.

Accepted Answer

Stereotyping involves making generalized assumptions or attributions about individuals based on their membership in a particular group, such as their gender, race, or age, without considering individual differences.

Question 13

Cristina Roel worked hard to receive a promotion. She has led several seminars at which four vice presidents had an opportunity to observe her in action and hear her communications capabilities. When the vice presidents met to select a candidate for promotion, they all felt that Roel and two other women could not satisfactorily handle the position because they were not "macho" enough. The vice presidents were displaying __________.

Accepted Answer

The vice presidents were displaying stereotyping by making a generalization about Roel and the other women's capabilities based on gender, assuming they were not "macho" enough for the position without considering their individual qualifications or performance.

Question 14

Hurdles hinder the sending and receiving of messages by distorting, or sometimes even completely blocking, intended meanings. These impediments can by divided into two categories of hurdles: organizational and ____________.

Accepted Answer

Individual hurdles refer to personal barriers that affect communication, such as emotions, attitudes, or perceptions, contrasting with organizational hurdles which are systemic within an organization.

Question 15

__________ is a person's social rank in a group.

Accepted Answer

Status refers to a person's social rank or position within a group, indicating their level of respect, influence, or authority compared to others.

Question 16

Even though Mercedes Trevino was just a middle manager at Comcast, she was given what she wanted: a very spacious office with large windows overlooking the Los Angeles skyline. These are signs of __________.

Accepted Answer

A spacious office with large windows overlooking a significant view, such as the Los Angeles skyline, is typically a sign of status within an organization, reflecting the importance or prestige of the occupant's position or achievements.

Question 17

All of the following are true concerning organizational hurdles except:

Accepted Answer

All the statements (A, B, and C) are true concerning organizational hurdles, which means that the statement saying all of the above are exceptions (D) is incorrect.

Question 18

All of the following are considered organizational hurdles to effective communication except __________.

Accepted Answer

Emotions are considered individual or personal hurdles to effective communication, not organizational hurdles. Authority levels, status levels, and specialization are all organizational structures or systems that can impede effective communication within an organization.

Question 19

Discussions that are computer-mediated __________ the effects of status on the communication that takes place.

Accepted Answer

Discussions that are computer-mediated were initially expected to decrease the effects of status on communication because the physical cues that often indicate status are less apparent online. However, research has shown that computer-mediated communication can actually reinforce and even magnify status effects, as individuals find new ways to signal their status through language, response times, and other digital behaviors. Therefore, all of the options provided (reinforce, magnify, were expected to decrease) are correct in different contexts.

Question 20

David Neeleman, president of JetBlue Airways, does not set departmental goals because __________.

Accepted Answer

The answer of David Neeleman, president of JetBlue Airways, does...

Quiz 16: Communicating Effectively