Question 1

__________ is present when a job has a substantial impact on the goals or work of others in the company.

Accepted Answer

Task significance refers to the degree to which a job has a substantial impact on the lives or work of other people, whether within the organization or in the external environment. It is about the perceived importance and meaningfulness of the job's outcome.

Question 2

The desire for personal challenge, accomplishment, and learning is known as __________.

Accepted Answer

Growth need strength refers to an individual's desire for personal challenge, accomplishment, and learning. It is a concept often associated with job design and motivation theories, suggesting that people with high growth need strength are more motivated by jobs that offer opportunities for personal growth and development.

Question 3

The relationship between job satisfaction and productivity among accountants and engineers was the initial focus of one researcher. This study led to the development of __________ model.

Accepted Answer

Herzberg's two-factor theory directly relates to job satisfaction and productivity, proposing that certain factors in the workplace result in job satisfaction (motivators), while others lead to dissatisfaction if not present (hygiene factors).

Question 4

In Hertzberg's theory all of the following are hygiene factors except __________.

Accepted Answer

In Herzberg's Two-Factor Theory, hygiene factors are elements that do not lead to higher motivation but their absence can cause dissatisfaction. Achievement is considered a motivator factor, not a hygiene factor. Motivator factors, like achievement, are related to the nature of the work itself and how the person feels about the work, leading to higher job satisfaction and motivation.

Question 5

Tasha is a bright marketing employee who works extremely hard. She is unhappy about what she believes are some of the company's restrictive vacation policies. Apparently, management should do something about __________ that affect Tasha's __________.

Accepted Answer

Hygiene factors, according to Herzberg's two-factor theory, are elements that can cause dissatisfaction if missing but do not necessarily motivate when present. Tasha's unhappiness with the vacation policies is related to dissatisfaction, which is directly linked to hygiene factors in the workplace.

Question 6

In Hertzberg's theory, all of the following are motivator factors except __________.

Accepted Answer

In Herzberg's Two-Factor Theory, motivator factors (also known as intrinsic factors) include achievement, recognition, and advancement, which are related to job satisfaction. Coworkers are considered a hygiene factor, not a motivator factor, as they are related to the work environment and not directly to job satisfaction.

Question 7

Jack in the Box restaurants learned the hard way that dissatisfaction with ___________ causes much of the employee turnover experienced by fast-food restaurants.

Accepted Answer

The answer of Jack in the Box restaurants learned the...

Question 8

As an indication of the success of their new benefits approach, Jack in the Box was named as the winner of the National Restaurant Association Educational Foundation's ______________ for the category of quick-service restaurants.

Accepted Answer

Jack in the Box was named the winner of the National Restaurant Association Educational Foundation's Spirit Award for the category of quick-service restaurants, indicating the success of their new benefits approach.

Question 9

Intuit's Thanks Program is characterized by __________.

Accepted Answer

Intuit's Thanks Program is characterized by small awards such as gift certificates to restaurants, movie tickets, and written thank-you notes from managers, focusing on immediate, tangible recognition of employees' contributions.

Question 10

Intuit managers __________.

Accepted Answer

Intuit managers have the authority to decide which employees receive the Thanks Program awards, are expected to use the small rewards concept to recognize their workers, and decide the criteria for giving awards, making all the options correct.

Question 11

Intuit uses _____________ to motivate employees.

Accepted Answer

Intuit uses recognition among other positive incentives to motivate employees, focusing on acknowledging their contributions and achievements as a way to boost morale and productivity.

Question 12

Intuit's philosophy is that awards should be given:

Accepted Answer

Intuit believes in recognizing and rewarding employees who perform significantly beyond expectations, which encourages exceptional performance and innovation.

Question 13

According to the __________ theory, employees judge whether they've been treated fairly by comparing the ratio of their outcomes and inputs to the ratios of others doing similar work.

Accepted Answer

The equity theory posits that employees determine how fairly they are treated by comparing their own outcome/input ratio to the outcome/input ratios of others performing similar work. This comparison influences their motivation, satisfaction, and subsequent behavior in the workplace.

Question 14

Research on the equity theory suggests that individuals mentally compare the ratios of their inputs and outcomes to the ratios of others doing similar work. Which of the following is considered an "input" according to this model?

Accepted Answer

Inputs in the equity theory include the contributions that employees feel they bring to the job, such as education, experience, effort, and skills.

Question 15

Even if an organization gives all employees the same rewards, some people will believe they are being treated unfairly according to the _________ model.

Accepted Answer

The equity model focuses on the fairness and balance between an employee's inputs (such as effort, skill, and time) and the outputs they receive (such as salary, benefits, and recognition). When employees perceive an imbalance in this ratio compared to others, they may feel they are being treated unfairly, even if everyone receives the same rewards.

Question 16

Jason Alaniz owns and operates a small industrial supply company. Alaniz uses a merit pay system to reward employees, but high performing employees do not feel satisfied. They complain that they do not receive enough merit pay given how well they perform. The employees' complaints illustrate which theory?

Accepted Answer

The employees' complaints illustrate the equity theory, which suggests that individuals are motivated by fairness, and if they perceive an inequity in how rewards are distributed, such as not receiving enough merit pay for their performance, they will be dissatisfied. This theory is concerned with the fairness and equity of the reward distribution process.

Question 17

Research on the equity theory suggests that individuals mentally compare the ratios of their inputs and outcomes to the ratios of others doing similar work. What are considered "outcomes" according to this model?

Accepted Answer

Outcomes in the context of equity theory refer to the rewards or returns one receives from their job or work, such as increased pay, benefits, recognition, and other forms of compensation.

Question 18

Melissa told you: "I never thought I would get the networking assignment. I thought that I didn't have the experience, and I'd made too many mistakes on the previous assignment. Alex should have received it." In this example, inequity is due to __________.

Accepted Answer

Melissa perceives the situation as one where both she and Alex did not have equal contributions or inputs (with her having made more mistakes and feeling less experienced), yet she received the assignment, indicating unequal outcomes based on their perceived inputs.

Question 19

Crystal told you: "I never thought I would get the networking assignment. I thought that I didn't have the experience, and I'd made too many mistakes on the previous assignment. Melissa should have received it." You should conclude that __________.

Accepted Answer

Crystal believes she received more (the assignment) than she deserved based on her experience and past performance, indicating she feels she is being over-rewarded or experiencing overpayment inequity.

Question 20

According to the equity theory, employees make which of the following comparisons?

Accepted Answer

Equity theory posits that employees assess fairness in the workplace by comparing their job inputs (e.g., effort, skill level, dedication) and outcomes (e.g., salary, recognition) not only in relation to what they receive from their job but also in comparison to what other employees receive and even against their experiences with past employers. This comprehensive comparison helps them determine their level of satisfaction and perceived equity in their current position.

Quiz 14: Motivating Emlpoyees