After a general orientation program, Ritz-Carlton provides more specific training. Some principles of conduct all employees must learn include:
A) answer the phone with a "smile"
B) make sure the door is always opened for guests when entering the hotel
C) when a guest asks for directions, always escort them rather than just pointing
D) both a and c
Correct Answer:
Verified
Q118: Brady Ware is discussing employee improvement with
Q119: Different approaches for training and developing employees
Q120: After a general orientation program, Ritz-Carlton provides
Q121: For the first 10 minutes of each
Q122: At the Ritz-Carlton Hotel Company, excellent customer
Q124: The employees of Progeon Ltd., a business
Q125: In order for Progeon to be successful,
Q126: When training is delivered using electronic-based technologies,
Q127: Colgate-Palmolive is one of the best known
Q128: The leadership competencies identified by Colgate includes
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents