Bonnie Nixon-Gardiner, a middle-level manager at Hewlett-Packard worried about sweatshop conditions when the tech industry began outsourcing manufacturing to low-wage countries. To address these concerns, she began by ___________ how other companies monitored their suppliers.
A) documenting
B) reviewing
C) benchmarking
D) none of the above

Question

Quizplus · Accepted Answer

Benchmarking involves comparing one's business processes and performance metrics to industry bests or best practices from other companies. In this context, Bonnie Nixon-Gardiner would benchmark to understand how other companies monitored their suppliers, aiming to adopt or adapt successful practices to address concerns about sweatshop conditions.

Bonnie Nixon-Gardiner, a Middle-Level Manager at Hewlett-Packard Worried About Sweatshop