__________ includes a careful study of the organization's own products and processes that are to be compared to benchmark products and processes.
A) Collecting and analyzing data to identify gaps
B) Identifying the best performers
C) Defining the domain
D) Setting improvement goals

Question

Quizplus · Accepted Answer

Defining the domain involves a detailed examination of the organization's products and processes to establish a basis for comparison with benchmarks.

__________ Includes a Careful Study of the Organization's Own Products