The changes at Dunkin' Donuts can be best characterized as making a series of innovative decisions.
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Q14: The bank teller with an out-of-balance cash
Q15: Alternative solutions range from the known and
Q16: Routine decisions are the standard choices made
Q17: Continuous improvement requires commitment toward occasional improvements
Q18: Dunkin' Donuts executives continue to discuss dropping
Q20: Innovative decisions are based on the discovery,
Q21: Because innovative decisions usually represent a sharp
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Q23: Every salaried employee at Whirlpool is enrolled
Q24: The bounded rationality model prescribes a set
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