Charles Schwab uses a __________ process to introduce new customer service representatives to its philosophy of non-commission, low pressure sales of stocks and funds
A) socialization
B) symbolic control
C) democratic leadership
D) servant leadership

Question

Quizplus · Accepted Answer

Socialization is the process through which new employees learn the norms, values, and required behaviors of an organization. Charles Schwab's method of introducing new customer service representatives to its philosophy aligns with the concept of socialization, as it involves acclimating new hires to the company's specific approach and culture regarding sales.

Charles Schwab Uses a __________ Process to Introduce New Customer