Total quality management (TQM) is a philosophy that makes quality values the driving force behind leadership, design, planning, and improvement initiatives.

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TQM is indeed a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives. It emphasizes continuous improvement and involves every employee in a company through teamwork, thereby making quality a shared responsibility.

Total Quality Management (TQM) Is a Philosophy That Makes Quality