Question 1

Once managers have defined goals for future performance, they must translate those relatively abstract desires into reality. The coordination effort to do this represents ____________.
A) organizing
B) planning
C) controlling
D) leading

Accepted Answer

Organizing is the process of arranging resources and tasks to achieve objectives. Once goals are set (planning phase), organizing involves the coordination of efforts and resources to turn those goals into reality.

Question 2

The _______________ managerial function concerns itself with assigning workers to departments.
A) planning
B) controlling
C) organizing
D) leading

Accepted Answer

The organizing function of management involves arranging and structuring work to accomplish the organization's goals. This includes the process of assigning workers to different departments based on their skills, expertise, and the needs of the organization.

Question 3

Michelle Gimbert, a regional vice-president for Chico's stores, allowed her store managers the freedom to run their operations as though they were separate businesses. By __________ in a new way, Gimbert was attempting to better coordinate the company's human and material resources.
A) organizing
B) controlling
C) staffing
D) planning

Accepted Answer

By allowing store managers to operate independently, Gimbert was reorganizing the structure and operations of the stores, which falls under the management function of organizing. This approach aimed to improve coordination and efficiency by leveraging the managers' capabilities and resources more effectively.

Question 4

After management has made plans, created a structure, and hired the right personnel, someone must ____________________ the organization over time.
A) control
B) measure the efficiency of
C) lead
D) assess the effectiveness of

Accepted Answer

Leadership is essential for guiding and motivating employees to achieve the organization's goals, which is the next step after planning, structuring, and staffing.

Question 5

Lois Dimple, vice president of IBM Worldwide Olympic Technology Systems, knew she needed to plan, organize, and lead simultaneously to complete the task assigned to her. What was Dimple's responsibility?
A) coordinate the summer Olympic games in Atlanta
B) coordinate the summer Olympic games in Sydney
C) coordinate the winter Olympic games in Utah
D) create a system supplying real time Internet coverage of the games

Accepted Answer

The answer of Lois Dimple, vice president of IBM Worldwide...

Question 6

____________ involves getting others to perform tasks necessary to achieve the organization's goals.
A) Organizing
B) Controlling
C) Leading
D) Attenuation

Accepted Answer

Leading involves guiding and motivating employees to work effectively to achieve the organization's goals. It's about influencing others towards the achievement of objectives.

Question 7

The process by which a person, group, or organization consciously monitors performance and takes corrective action is referred to as __________.
A) autocracy
B) leading
C) controlling
D) organizing

Accepted Answer

Controlling is the management function that involves monitoring performance, comparing it with goals, and taking corrective action as needed. It ensures that the organization's plans are being followed and that goals are being met.

Question 8

Managers are often classified into these major types:
A) monitors, leaders, and coordinators
B) top managers, middle managers, and first-line managers
C) assistants, associates, and executives
D) presidents, vice presidents, and directors

Accepted Answer

Managers are typically categorized based on their level within an organization, which includes top managers (who make organization-wide decisions), middle managers (who implement these policies and oversee first-line managers), and first-line managers (who manage the day-to-day operations and direct non-managerial employees).

Question 9

Which of the following is not a factor in determining whether a first-line manager will be successful?
A) has a strong technical expertise to teach subordinates
B) is willing to let subordinates do the work
C) plans and schedules work for employees
D) has sales or marketing experience before becoming manager

Accepted Answer

First-line managers typically oversee the day-to-day operations within their departments or units, focusing on managing individuals and their immediate work. Success in this role is more directly related to the ability to manage people, plan and schedule work, and delegate tasks (options A, B, and C). Having sales or marketing experience (option D) might be beneficial in certain contexts but is not a universal factor in determining a first-line manager's success, as the skills required for effective first-line management are more centered around direct supervision, technical expertise in the area they are managing, and the ability to efficiently allocate resources and tasks.

Question 10

Lawrence Davis has been working for BPAmoco for three years. He recently was promoted to production supervisor. Allie Wagner supervises sales associates who go to people's homes and sell insurance. Both positions may be classified as a ___________ manager.
A) matrix
B) middle
C) functional
D) first-line

Accepted Answer

Both Lawrence Davis and Allie Wagner are first-line managers as they directly supervise non-managerial employees and are responsible for day-to-day operations.

Question 11

Sallie Schwall is the type of manager who leads a hectic work life full of interruptions. Her job is constantly on the "firing line." From this description, Schwall would be considered a(n) ___________ manager.
A) bureaucratic
B) task force
C) first-line
D) effective

Accepted Answer

First-line managers are typically on the "firing line," directly overseeing operational activities and dealing with interruptions and immediate issues, which matches the description of Sallie Schwall's work life.

Question 12

Leslie Iler is a sales manager with Ford Motor Company. For the most part, Iler's subordinates see her as a team leader in their project. Iler's position represents a __________.
A) component of a matrix organizational design
B) first-line manager
C) distinct division of staff and line positions
D) component of a mechanistic organizational design

Accepted Answer

The answer of Leslie Iler is a sales manager with...

Question 13

Jeff Raley is a manager with Hermann Hospital. He has saved the hospital hundreds of thousands of dollars by developing and implementing a new quality control system for purchasing supplies for all teams in the hospital. It is likely that Raley is a ________ manager.
A) project
B) top
C) first-line
D) middle

Accepted Answer

Jeff Raley is likely a middle manager because his role involves developing and implementing a new system for purchasing supplies, which is a task that typically falls within the responsibilities of middle management. Middle managers are responsible for translating the goals set by top management into specific details that lower-level managers will see to. Saving the hospital hundreds of thousands of dollars through a new quality control system indicates a level of responsibility and authority that is characteristic of middle management, rather than first-line management or project-specific roles.

Question 14

The most important managerial task performed by first-line managers is usually ______.
A) managing multiple departments
B) coordinating teams
C) scouting for possible take-over targets
D) managing individual performance

Accepted Answer

First-line managers are directly responsible for managing the performance of entry-level employees. Therefore, their most important task typically involves managing individual performance to ensure that tasks are completed efficiently and effectively.

Question 15

Todd Reppert of Ballpark Hot Dogs describes his job as ringmaster. He tries to balance the health department's demands for clean kiosks, vendors' demands for supplies, and his first-line manager's demand for recruiting new employees to staff the company's 25 kiosks in Tampa. Reppert is considered to be at what level of management?
A) top management
B) first-line management
C) middle management
D) intermediate management

Accepted Answer

Reppert is considered to be at the middle management level because he is involved in balancing various operational aspects such as health regulations, supply demands, and staffing, which are typical responsibilities of middle managers who oversee the work of first-line managers and report to top management.

Question 16

Typical job titles of middle managers include all of the following except:
A) department head
B) sales manager
C) director of finance
D) All of the above are considered job titles for middle managers.

Accepted Answer

The answer of Typical job titles of middle managers include...

Question 17

Norma Inafuku at Oreck Vacuums finds herself translating top management's strategy for increasing sales into tangible quotas for production plant managers. Inafuku would be considered to be at what level of management?
A) top management
B) first-line management
C) middle management
D) intermediate management

Accepted Answer

Norma Inafuku is considered to be at the middle management level because she is translating top management's strategy into specific, actionable goals for the production plant managers, which is a key role of middle managers. They serve as a bridge between the top management and the first-line management, implementing organizational strategies and ensuring they are executed at the operational level.

Question 18

Linda Thompson has recently been promoted to a middle manager with Fargo Industries. She wanted to know what task most middle managers considered important. She found out that the key task was ______________.
A) managing individual performance
B) coordinating teams
C) managing group performance and allocating resources
D) representing one's subordinates

Accepted Answer

Middle managers are primarily responsible for managing group performance and allocating resources to ensure that their teams or departments meet their objectives efficiently. This involves overseeing the performance of the group as a whole rather than focusing solely on individual performance, coordinating teams, or representing subordinates' interests.

Question 19

Kayla Cook is a manager with Randalls. Her responsibilities partially include establishing target dates for products and developing evaluation criteria for performance. These responsibilities are primarily associated with _____________ management.
A) first-line
B) team
C) top
D) middle

Accepted Answer

Kayla Cook's responsibilities of establishing target dates for products and developing evaluation criteria for performance are indicative of middle management roles. Middle managers often bridge the gap between the strategic planning of top management and the operational execution by first-line managers or teams.

Question 20

Holly Varni of Top's Bakery is responsible for directing and coordinating the activities of first-line managers. Holly's position would best be classified as a ________.
A) top manager
B) second-line manager
C) project leader
D) middle manager

Accepted Answer

Holly Varni's role involves directing and coordinating the activities of first-line managers, which places her in the middle management category. Middle managers are responsible for implementing the policies and plans developed by top managers and supervising and coordinating the activities of lower-level managers.

Quiz 1: Developing Managerial Competencies

Once managers have defined goals for future performance, they must translate those relatively abstract desires into reality. The coordination effort to do this represents ____________.

The _______________ managerial function concerns itself with assigning workers to departments.

Michelle Gimbert, a regional vice-president for Chico's stores, allowed her store managers the freedom to run their operations as though they were separate businesses. By __________ in a new way, Gimbert was attempting to better coordinate the company's human and material resources.

After management has made plans, created a structure, and hired the right personnel, someone must ____________________ the organization over time.

Lois Dimple, vice president of IBM Worldwide Olympic Technology Systems, knew she needed to plan, organize, and lead simultaneously to complete the task assigned to her. What was Dimple's responsibility?

____________ involves getting others to perform tasks necessary to achieve the organization's goals.

The process by which a person, group, or organization consciously monitors performance and takes corrective action is referred to as __________.

Managers are often classified into these major types:

Which of the following is not a factor in determining whether a first-line manager will be successful?

Lawrence Davis has been working for BPAmoco for three years. He recently was promoted to production supervisor. Allie Wagner supervises sales associates who go to people's homes and sell insurance. Both positions may be classified as a ___________ manager.

Sallie Schwall is the type of manager who leads a hectic work life full of interruptions. Her job is constantly on the "firing line." From this description, Schwall would be considered a(n) ___________ manager.

Leslie Iler is a sales manager with Ford Motor Company. For the most part, Iler's subordinates see her as a team leader in their project. Iler's position represents a __________.

Jeff Raley is a manager with Hermann Hospital. He has saved the hospital hundreds of thousands of dollars by developing and implementing a new quality control system for purchasing supplies for all teams in the hospital. It is likely that Raley is a ________ manager.

The most important managerial task performed by first-line managers is usually ______.

Typical job titles of middle managers include all of the following except:

Norma Inafuku at Oreck Vacuums finds herself translating top management's strategy for increasing sales into tangible quotas for production plant managers. Inafuku would be considered to be at what level of management?

Linda Thompson has recently been promoted to a middle manager with Fargo Industries. She wanted to know what task most middle managers considered important. She found out that the key task was ______________.

Kayla Cook is a manager with Randalls. Her responsibilities partially include establishing target dates for products and developing evaluation criteria for performance. These responsibilities are primarily associated with _____________ management.

Holly Varni of Top's Bakery is responsible for directing and coordinating the activities of first-line managers. Holly's position would best be classified as a ________.