Question 1

Grouping organizational units by processes has several disadvantages when compared to grouping by functions, including:
A) general lack of interaction across individuals who share similar professional backgrounds, educations, or specialized training
B) extra need for coordination and control from above, which tends to result in a more formalized or bureaucratic structure
C) diminish the sense of professional worth of skilled workers and potentially lower overall quality of the work that they perform
D) often parochial-with little more than a narrow perspective on organizational goals or purpose
E) lack built-in objectives that directly relate to organizational goals

Accepted Answer

A, C

Question 2

The second era of IT management is characterized by:
A) proliferation of PCs
B) close attention paid to return on investment
C) outsourcing of data processing specialties ranging from development to operations and training
D) data entry through batch processes and paper reports
E) networks of powerful servers connected to computational appliances reaching every corner of the enterprise

Accepted Answer

A, C

Question 3

Among the top five benefits of enterprise integration is:
A) inventory reduction
B) increase in personnel
C) order management improvements
D) financial and operational cycle time reduction

Accepted Answer

A, C, D

Question 4

What did Microsoft do right in its operating system development and its relationship with IBM
A) negotiated an advantageous licensing agreement with IBM that guaranteed royalties on every IBM PC sold in addition to all compatible machines.
B) developed an operating system called DOS very rapidly for IBM
C) codeveloped an operating system called CP/M with Digital Research and sold it to IBM at an enormous profit.
D) structured a deal with IBM that allowed Microsoft to sell DOS to clone makers.

Accepted Answer

The answer of What did Microsoft do right in its...

Question 5

Which of the following is an order-processing role?
A) sales manager
B) product manager
C) sales agent
D) receiving clerk

Accepted Answer

The answer of Which of the following is an order-processing...

Question 6

Load balancing activities in client/server systems include:
A) the arrangement of computer systems into clusters
B) the deployment of directory services
C) the use of specialized servers
D) the creation of fault tolerant systems

Accepted Answer

Load balancing activities in client/server systems include the arrangement of computer systems into clusters (A) and the use of specialized servers (C).

Question 7

According to the data hierarchy, which of the following is a subset of record?
A) character
B) file
C) column
D) field
E) table

Accepted Answer

The answer of According to the data hierarchy, which of...

Question 8

Which of the following are maintained in an R/3 system application server?
A) programs
B) work processes
C) messages server
D) master data
E) dispatcher

Accepted Answer

The answer of Which of the following are maintained in...

Question 9

According to Hammer, the principles of business process reengineering include:
A) focus on outcomes over tasks
B) the users of output should not have to prepare the output
C) where you process information doesn't matter
D) empower workers whenever possible

Accepted Answer

A) Focus on outcomes over tasks: This principle emphasizes delivering valuable results rather than focusing on individual tasks.D) Empower workers whenever possible: This principle encourages giving employees the authority to make decisions and take ownership of their work.

Question 10

Which of the following is considered to be a serious failure or problem with functionally-based or silo organizations?
A) silo organizations focus on process and team over task and individual, thereby discouraging specialization and division of labor.
B) silo organizations lack built-in mechanisms for coordinating process flows that cross boundaries from one functional area to another.
C) employees who work in a silo organization have little sense of the "big picture" of the organization
D) silo organizations place undue emphasis on tracking overall performance.

Accepted Answer

Silo organizations often struggle with coordination across different functional areas, leading to inefficiencies. Additionally, employees may lack an understanding of the organization's overall goals and objectives, focusing instead on their specific department's tasks.

Question 11

matching
-complex system that supervises transfer of data between end user and database
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

A DBMS (Database Management System) is a complex system that supervises the transfer of data between end users and databases.

Question 12

matching
-heterogeneous (mix-and-match) platforms
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

The answer of matching
-heterogeneous (mix-and-match) platforms
A) database
B) diversity
C) information technology
D)...

Question 13

matching
-day-to-day, frontline processing of routine transactional data
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

OLTP (Online Transaction Processing) is designed for managing day-to-day, frontline processing of routine transactional data.

Question 14

matching
-work that flows back and forth between functional areas until completed
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

The answer of matching
-work that flows back and forth between...

Question 15

matching
-self-describing collection of integrated files
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

A database is a self-describing collection of integrated files, as it contains both the data and the metadata that describes the structure and organization of the data.

Question 16

matching
-packaged business system that allows firm to automate most of its business practices
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

ERP (Enterprise Resource Planning) is a packaged business system that allows firms to automate and integrate most of their business practices.

Question 17

matching
-client (end-user) doesn't require exact location of services provided in distributed system
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

Transparency in distributed systems allows clients to interact with services without needing to know their exact location, providing a seamless experience.

Question 18

matching
-a collection of resources that are used to support organizational activities
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

The answer of matching
-a collection of resources that are used...

Question 19

matching
-analytic or decision support services that are provided using detailed processing of historical data
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

OLAP (Online Analytical Processing) is used for complex queries and analysis of historical data, providing decision support services.

Question 20

matching
-activities that require multiple inputs at the same time from different functional areas
A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Accepted Answer

The answer of matching
-activities that require multiple inputs at the...

Quiz 14: Abusiness Process Reengineering, Enterprise Systems, and Supply Chain Integration

Grouping organizational units by processes has several disadvantages when compared to grouping by functions, including:

The second era of IT management is characterized by:

Among the top five benefits of enterprise integration is:

What did Microsoft do right in its operating system development and its relationship with IBM

Which of the following is an order-processing role?

Load balancing activities in client/server systems include:

According to the data hierarchy, which of the following is a subset of record?

Which of the following are maintained in an R/3 system application server?

According to Hammer, the principles of business process reengineering include:

Which of the following is considered to be a serious failure or problem with functionally-based or silo organizations?

matching -complex system that supervises transfer of data between end user and database

matching -heterogeneous (mix-and-match) platforms

matching -day-to-day, frontline processing of routine transactional data

matching -work that flows back and forth between functional areas until completed

matching -self-describing collection of integrated files

matching -packaged business system that allows firm to automate most of its business practices

matching -client (end-user) doesn't require exact location of services provided in distributed system

matching -a collection of resources that are used to support organizational activities

matching -analytic or decision support services that are provided using detailed processing of historical data

matching -activities that require multiple inputs at the same time from different functional areas