Question 1

A feedback-control system is established anytime _____.

Accepted Answer

Feedback-control systems involve setting goals or objectives, measuring actual performance against these goals, and making adjustments based on the variance between the two. This process is encapsulated in choice E, where goals or objectives are established and then their achievement is measured against actual results, allowing for corrective actions if necessary.

Question 2

One of the great challenges associated with comprehensive feedback control is _____.

Accepted Answer

Determining how to measure results is a significant challenge in comprehensive feedback control because it involves identifying relevant performance metrics that accurately reflect the objectives being pursued.

Question 3

In an organization such as Hilton _____.

Accepted Answer

Numerous control systems at multiple levels are necessary in large and complex organizations like Hilton to effectively manage and coordinate various functions, departments, and operations.

Question 4

All of the following are phases in crisis management except _____.

Accepted Answer

Top management team meeting is not a recognized phase in crisis management. Crisis management phases typically include signal detection, preparation/prevention, containment/damage limitation, and learning, focusing on identifying, preparing for, managing, and learning from crises, rather than specific meeting types.

Question 5

Crisis prone organizations have all of the following characteristics except _____.

Accepted Answer

Crisis-prone organizations typically fail to consider human or social factors in the cause or prevention of crises, focusing instead on technical factors or ignoring broader considerations. This makes option D the correct choice as it does not describe a characteristic of crisis-prone organizations.

Question 6

A book publishing company that organizes activities around customer groups, such as colleges, secondary schools, and private schools, is an example of which type of structure?

Accepted Answer

The divisional structure is characterized by organizing departments and resources around specific market, product, or customer segments. In this case, the company is organizing its activities around specific customer groups (colleges, secondary schools, and private schools), which is a hallmark of the divisional structure.

Question 7

Discuss the different types of business level structures and the benefits of each.

Accepted Answer

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Question 8

When would each type of organizational structure best be employed?

Accepted Answer

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Question 9

Discuss the steps in developing a feedback control system.

Accepted Answer

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Question 10

Discuss the roles of the various types of lateral relationships within an organization.

Accepted Answer

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Question 11

Discuss behavior controls.

Accepted Answer

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Quiz 8: Strategy Implementation Through Organizational Design and Control