TQM (Total Quality Management):
A) Overlooks mistakes made by employees
B) Avoids the costs of technical training by hiring only skilled employees
C) Does away with review and evaluation
D) Forbids discipline by supervisors
E) None of the above

Question

Quizplus · Accepted Answer

TQM is a comprehensive management approach that works towards the long-term success of the company by focusing on customer satisfaction, continuous improvement, and involving all employees. It does not overlook mistakes, avoid training costs by only hiring skilled employees, do away with review and evaluation, or forbid discipline by supervisors. Instead, it emphasizes learning from mistakes, continuous training, regular review and evaluation, and constructive discipline as part of its continuous improvement process.