Which hotel chain has won two Malcolm Baldrige Awards for quality?
A) Hilton
B) Ritz-Carlton
C) Four Seasons
D) Hyatt
E) None of the above
Correct Answer:
Verified
Q4: The best type of quality guarantee is
Q5: Angry guests can be mollified if the
Q6: A duvet is a:
A) Washable cover that
Q7: TQM (Total Quality Management):
A) Overlooks mistakes made
Q8: When guest and employee meet "eyeball to
Q10: The American Hotel & Motel Association (AH&MA)
Q11: Identify one complaint that guests will frequently
Q12: Many hotels prefer "associate"as a softer name
Q13: Despite all the fancy amenities available, guests
Q14: Because of the high annual cost of
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