Customer relations management (CRM) begins with employment, where "selecting"the employee is more important than "hiring"the applicant.

Question

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CRM focuses on building long-term relationships, and selecting the right employees who align with the company's values and customer service goals is crucial for maintaining these relationships. The selection process ensures that the employees are not just hired but are a right fit for the company's CRM objectives.

Customer Relations Management (CRM) Begins with Employment, Where "Selecting"the Employee