Hotel managers complain more about the accuracy of guest-comment cards when those cards are used for salary and promotion decisions.

Question

Quizplus · Accepted Answer

Hotel managers are more likely to complain about the accuracy of guest-comment cards when these cards directly impact their salary and promotion decisions, as the stakes are higher and any inaccuracies or biases in the feedback can have significant personal and professional consequences.

Hotel Managers Complain More About the Accuracy of Guest-Comment Cards