Good hotel managers resolve complaints without excessive costs, especially if no harm was done: Apologies are free; give away as many as needed.

Question

Quizplus · Accepted Answer

Effective hotel managers understand the importance of resolving complaints efficiently and often use apologies, which are cost-free, to address issues, especially when no actual harm has occurred. This approach helps in maintaining customer satisfaction without incurring unnecessary expenses.

Good Hotel Managers Resolve Complaints Without Excessive Costs, Especially If