Sheraton's "Service Promise"awards discounts, frequent-guest points and even cash for failing to meet given levels of service. That sounds like a Quality Guarantee.

Question

Quizplus · Accepted Answer

Sheraton's "Service Promise" acts as a Quality Guarantee by offering tangible compensations such as discounts, frequent-guest points, and cash to customers if the service levels do not meet the promised standards.

Sheraton's "Service Promise"awards Discounts, Frequent-Guest Points and Even Cash for Failing