Regarding central reservation offices, which of the following is true:
A) Automatic Call Distributor Equipment holds and relays calls in a rotating sequence
B) Res centers generally charge a fee to the hotel for each room booked
C) The average call to a CRO lasts approximately six minutes and thirty seconds
D) Time is of the essence. Most CRO's monitor the length of time each agent spends on the phone
E) All of the above are true except C

Question

Quizplus · Accepted Answer

Central reservation offices (CROs) use Automatic Call Distributor Equipment to manage calls efficiently, often charge a fee to hotels for each booking, and monitor the time agents spend on calls to ensure efficiency. The specific average call duration mentioned in option C is not a universally accurate detail, making E the correct choice.

Regarding Central Reservation Offices, Which of the Following Is True