The guest-service agent is part accountant, part manager, part psychologist and part salesperson because front-office duties include all of these.

Question

Quizplus · Accepted Answer

The guest-service agent often handles a variety of tasks that include managing financial transactions (accountant), overseeing front-office operations (manager), understanding and addressing guest needs and concerns (psychologist), and promoting additional services or products (salesperson), making this statement accurate.

The Guest-Service Agent Is Part Accountant, Part Manager, Part Psychologist