International Management Qualifications
Core Computer Corporation (CCC) recently opened a customer service facility in New Delhi, India. Managers of the Texas-based firm have been displeased with the local manager hired to run the New Delhi facility because a variety of problems that have arisen. CCC managers believe that a representative from headquarters should manage the Indian facility for one year in order to train personnel and to improve the quality of customer service. Two CCC executives have expressed a desire to work and live in India: Craig Springer and Devon Parks. The CCC human resources department is comparing the qualifications and characteristics of the two men in order to determine which candidate would be the most successful in India.
-Which of the following questions would be more important for human resources managers to evaluate before deciding who should manage the New Delhi facility?

Question

International Management Qualifications 
Core Computer Corporation (CCC) recently opened a customer service facility in New Delhi, India. Managers of the Texas-based firm have been displeased with the local manager hired to run the New Delhi facility because a variety of problems that have arisen. CCC managers believe that a representative from headquarters should manage the Indian facility for one year in order to train personnel and to improve the quality of customer service. Two CCC executives have expressed a desire to work and live in India: Craig Springer and Devon Parks. The CCC human resources department is comparing the qualifications and characteristics of the two men in order to determine which candidate would be the most successful in India.
-Which of the following questions would be more important for human resources managers to evaluate before deciding who should manage the New Delhi facility?

Quizplus · Accepted Answer

The ability to be a flexible and diplomatic leader is crucial for managing an international facility, especially in a culturally diverse environment like India. This skill set would help in navigating local customs, managing a diverse team, and effectively communicating with headquarters.