Regarding the RERUN model of resolving conflict, which of the following statements is FALSE?
A) In RERUN, the conflicted parties must follow the steps in order: reflect, explain, reason, understand, negotiate.
B) When a person is ambivalent in a conflict, s/he is more likely to become defensive and hamper the conflict resolution process.
C) When negotiations break down, reflection is a good step to return to in order to open things back up again.
D) The explanation step involves putting one's own thoughts into words and/or feelings.
Correct Answer:
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