Total Quality Management focuses upon which of the following?
A) processes
B) people
C) services
D) duties
E) payroll
Correct Answer:
Verified
Q1: The marketing and sales department asks the
Q2: Room status is supplied by the housekeeping
Q3: The food and beverage department have no
Q4: The controller asks the front office to
Q5: If the director of human resource management
Q7: The food & beverage manager and front
Q8: The front desk clerk and the bellhop
Q9: Computerized cash registers that interface with a
Q10: The original intent of Total Quality Management
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